Shipping Policy – Stoners Lounge

Effective Date: May 29, 2026
Thank you for shopping with Stoners Lounge. This Shipping Policy explains how orders, deliveries, third-party logistics, membership verification, and featured business products are handled through our platform.
By placing an order with Stoners Lounge, you agree to the terms outlined below.

1. Order Processing
Orders are typically processed within 1–5 business days after payment confirmation. Processing times may vary depending on:

• Product availability

• Supplier processing times

• Featured business fulfillment

• Public holidays

• High order volumes

Customers may receive updates regarding their order status through email, SMS, or other provided contact methods.

2. Shipping & Delivery
Stoners Lounge may use trusted third-party courier and logistics providers, including Maxi and other delivery partners, to process and fulfill deliveries.
Delivery times may vary depending on:

• Customer location

• Courier availability

• Supplier dispatch times

• Weather conditions

• External operational delays

Estimated delivery times are provided as guidelines only and are not guaranteed.

3. Dropshipping & Featured Business Products
Some products available on the Stoners Lounge platform may be supplied, packaged, or shipped directly by featured businesses, affiliated vendors, or dropshipping partners.
For these products:

• Orders may arrive in separate packages

• Delivery times may differ between suppliers

• Packaging and branding may vary

• Certain products may be dispatched directly from third-party providers

Stoners Lounge acts as a platform connecting customers with approved featured businesses and suppliers.

4. Membership & Identity Verification
For restricted products, private club services, affiliated cannabis access, event-related purchases, or collection orders, customers may be required to provide:

• A valid South African ID document, passport, or driver’s license

• A verified Stoners Lounge membership card

• Proof of age or membership status where applicable

Customers must produce their ID document or membership card upon delivery, collection, or event entry when requested.
Stoners Lounge and its delivery partners reserve the right to:

• Refuse delivery or collection

• Refuse access to restricted products or services

• Cancel orders where verification requirements are not met

No refunds may be issued where customers fail to comply with mandatory verification procedures.

5. Shipping Fees
Shipping costs are calculated during checkout unless otherwise stated.
Additional delivery fees may apply for:

• Remote areas

• Large or heavy items

• Express or urgent deliveries

• Multiple supplier shipments

Promotional free shipping campaigns may apply to selected products or periods.

6. Tracking Information
Where available, tracking information will be provided through the courier or supplier handling the shipment.
Tracking availability depends on the logistics provider used for the order.

7. Delivery Delays
Stoners Lounge is not responsible for delays caused by:

• Courier disruptions

• Supplier processing delays

• Weather conditions

• Strikes or public disruptions

• Regulatory or compliance issues

• Incorrect customer information

We will make reasonable efforts to assist customers in resolving delivery issues where possible.

8. Incorrect Shipping Information
Customers are responsible for providing accurate:

• Delivery addresses

• Contact numbers

• Recipient information

Stoners Lounge will not be responsible for failed deliveries, losses, or additional charges caused by incorrect or incomplete information supplied by customers.

9. Damaged, Missing, or Incorrect Orders
Customers must report damaged, missing, or incorrect items within 48 hours of delivery.
Reports should include:

• Order number

• Clear photographs (if applicable)

• Description of the issue

Claims may be investigated with the supplier, featured business, or courier partner before resolutions are processed.

10. Restricted Products & Legal Compliance
Customers are responsible for ensuring that ordered products comply with the laws and regulations applicable in their area.
Stoners Lounge reserves the right to:

• Refuse or cancel orders

• Limit product availability

• Request additional verification

• Remove restricted items from sale

11. Limitation of Liability
Stoners Lounge is not liable for:

• Delivery delays beyond our control

• Third-party courier issues

• Supplier fulfillment errors

• Losses caused by incorrect customer information

• Indirect or consequential damages related to shipping services

12. Policy Updates
Stoners Lounge may update this Shipping Policy at any time without prior notice.
Continued use of the website or services indicates acceptance of any revised terms.

13. Contact Information
For shipping, delivery, or order-related assistance, contact:
Stoners Lounge
Email: stonerslounge.za@gmail.com